We love to hear from our Goldie James VIPs, with all your happy experiences and even your tales of woe. So don’t wait another New York minute, to talk to our Goldie James customer service angels. Email us at hello@goldiejames.com

Yes we ship internationally. Please check out shipping & delivery policy

Shipping charges vary depending on the shipping destination, the amount of your order, and the shipping options you choose.

Visit our shipping & delivery page for updated information

All orders are processed and sent from New Zealand. Below is an indication of delivery times:

New Zealand
2 - 3 working days.
Orders are sent with Toll Freight Couriers

Australia
6 - 10 working days.
Orders are sent with NZ Post

Rest of world: 
8 - 12 working days.
Orders are sent with NZ Post.

Please note that all delivery times are estimated and although we possess amazing super powers here at Goldie James, sadly, we are not responsible for any delays caused by New Zealand Post or Toll Freight Couriers, especially during high-volume seasons.

Goldie James is not responsible for returns lost by Toll Freight Couriers or New Zealand Post.

All international orders are subject to customs rules and regulations.

We’re all about maxing out the cheapest, fasted and most prompt door-to-door service that still delivers top notch quality, so all Goldie James orders are sent via Toll Freight Couriers in New Zealand and NZ Post to Australia and the rest of the world.

We’re all about acceptance so you’re very welcome to flex your Visa, Mastercard or American Express. You can also use Shop Pay, Apple Pay and Shop

This is a yes and no answer depending on where you order from. For our amazing Kiwi customers, all products you purchase in New Zealand are subject to GST (goods and services tax). The GST for New Zealand residents is 15%. For the rest of the world, there is no tax included.

Yes, providing you comply with the returns policy. View all info about return, refunds and exchanges

You’ll receive a shipping confirmation email that includes your tracking number once your order has been sent out. Please note that tracking links generally need 48-72 business hours to appear in the system.

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Of course! We value your privacy as much as you do and promise to keep your personal details under lock and key at all times. We only use the information you supply us to ensure the best possible service every time you log on. We tell you everything you need to know in our Privacy Policy here.